Privacy

Delete your data

Submit the form below with your registered email address and we'll permanently delete your Gemback account and associated personal data.

What gets deleted

When we process your request, we permanently delete:

  • Your profile information (name, email, phone number)
  • Scanned receipts and earnings history
  • Any unredeemed cashback balance in your wallet — withdraw your balance before requesting deletion, as it cannot be recovered
  • Linked payout methods (PayPal, Venmo, etc.)
  • Saved preferences and in-app activity

What we retain

For legal, tax, accounting, and fraud-prevention purposes, we may retain a limited set of transaction records for the period required by applicable law (typically up to 7 years). Any retained records are stored securely and are not associated with personally identifiable information beyond what the law requires. See our Privacy Policy for full details.

How long it takes

We process deletion requests within 30 days. You'll receive an email confirmation once the deletion is complete. We may email you first to verify your identity before processing the request.